Customer Service

Shipping & Handling

Shipping/Handling is based on total dollars ordered, please see chart below for shipment within the U.S.A. and APO addresses. Items ordered together may not always ship together. However, you are only billed a one time shipping charge per order, billed with the first shipment.

Standard Ground Shipping

ORDER TOTAL Estimated delivery 3 - 7 business days
$0 - $49.99 $8.95
$50 - $99.99 $12.95
$100.00 - $149.99 $15.95
$150.00 - $199.99 $17.95
$200.00 - $299.99 $19.95
Over $300.00 $21.95

Rush Delivery Options

  Estimated Delivery
3 - 4 days
Covers up to
2 lbs.
Covers up to
2 lbs.
ORDER TOTAL PRIORITY OVERNITE SAVER 2 DAY AIR 3 DAY SELECT
$0 - $49.99 $17.90 $30.90 $22.90 $20.95
$50 - $99.99 $21.90 $34.90 $27.90 $24.95
$100.00 - $149.99 $24.90 $37.90 $30.90 $27.95
$150.00 - $199.99 $26.90 $39.90 $32.90 $29.95
$200.00 - $299.99 $28.90 $41.90 $34.90 $31.95
Over $300.00 $30.90 $43.90 $36.90 $23.95

Orders placed prior to 1pm EST, are normally processed the same day. In-stock items (not held), usually ship that day or the next, excluding weekends and holidays.

Monogrammed Items

For Monogram Items, Please call customer service at 1-800-375-6002 or email at info@woodensoldier.com to provide Name(s)/Initial(s)and letter style. Name can only be a maximum of 11 letters/spaces (infant maximum 9). Initial Monogram: enter First, Middle and Last initials and underline the last name initial.

Example:
If name is SUE ANN WILLS, enter SAW. The last name will become the enlarged middle letter if script style is chosen. Indicate block or script letter style. Sorry, Monogrammed items are not returnable. Please allow 3-6 weeks for delivery.

Back Order

"Back ordered" items are temporarily out of stock waiting to be replenished. They will be sent as soon as they become available at no additional shipping charge. Please be assured that we do our best to keep the shipping dates as accurate as possible, but in rare instances we may experience delays beyond those dates originally quoted. If there is a delay beyond 30 days, you will be contacted.

Held Items

"Held" Items are in-stock items, held in our warehouse until coordinating back ordered outfits and/or accessories arrive to ship together. You may release this hold, if desired, by requesting us to do so. (Call 1-800-375-6002). Items are not billed until shipped.

Ship To Multiple Addresses

Currently available only by Phone 1-800-375-6002 or Fax 1-603-356-6016. Ship to multiple addresses on the same order.

Gift Services

Currently available only by Phone 1-800-375-6002 or Fax 1-603-356-6016.
Gift Wrap - $4.95 per item, please indicate occasion and we will select the appropriate wrap. If you would like us to attach a Gift Message Card (no cost), please indicate message per item. If you are sending merchandise as a gift, you will receive notification that it has been sent.
Gift Certificates – Item #N0200. Please indicate the amount, the recipient’s name and address, and our Gift Certificate will arrive along with our catalog. If you would like a gift message card, please indicate message to enclose.

International Orders/Shipping

Actual shipping charges will be billed. Recipient is responsible for customs duty upon receipt of order. Please fax orders to 1-603-356-6016, or phone 1-603-356-7041.

Ordering & Payment Options

Order Online:

View both our Collections and when you see an item you like, select a size from the drop down and press the "add" button. Your shopping bag will show the number of items selected. Continue shopping. When you are finished, click on the Wooden Soldier shopping bag in the upper right hand corner, to view and confirm your selection. After making any changes, click on "Checkout" to finish.

Order by Phone:

Call 800-375-6002, Mon - Fri 8:30 am to 7:00 pm EST, Sat - Sun 9:00 am to 7:00 pm EST. We do not use outside services or recordings. Our friendly and knowledgeable on-site staff is here to assist you.

Order by FAX:

Please print out the MAIL ORDER FORM, and fax it to 603-356-6016

Order by Mail: send your order to

The Wooden Soldier
PO Box 800
North Conway, NH 03860
Attn: Order Dept.

Order by E-Mail:

You may email your order to info@WoodenSoldier.com, but please do not send us any credit card information via e-mail. Our Customer Service will contact you for this information.

Payment Options

We accept the following methods of payment:

  • Mastercard
  • Visa
  • American Express
  • Discover
  • Check (Mail Order only, please allow extra time to clear funds)
  • Money Order (mail order only)

Note: Items are charged to your credit card when they ship. The one time shipping/handling charge will appear on your first shipment only.

Our Guarantee

We pride ourselves on offering merchandise of the highest quality. If you are not delighted with your purchase, please return it promptly, in its original condition, and we will gladly exchange the item or refund the original method of payment, whichever you prefer.

Returns & Exchanges

If you wish to return your purchase, please return it promptly, in its original condition. Please fill in the reverse side of your packing slip labeled "Merchandise Return". Please note the reason for the return. It helps us uphold our quality standards. Tear off and attach the shipping label provided. Be sure to place the proper address facing out. Ship it prepaid and insured.

If using the Post Office send to:
The Wooden Soldier
PO Box 118
Intervale, NH 03845
Attn: Returns Dept.


If using UPS or Federal Express, send to:
The Wooden Soldier
544 NH Rt. 16/302
Intervale, NH 03845
Attn: Returns Dept.

We will credit the original method of payment, excluding delivery charges. Refunds may take up to two billing cycles for the credit to appear on your monthly credit card statement. There will be no additional shipping charge for sending size exchanges back to you if shipped within the U.S.A.

Mailing Preference

We make our mailing list available to carefully selected companies whose offerings you might enjoy. To prevent these mailings call our Customer Service at 1-800-375-6002, or send the catalog mailing label to: The Wooden Soldier, PO Box 800, North Conway, NH 03860.

Order Status

To check the status of an existing order, please call Customer Service at 1-800-375-6002 or email us at info@woodensoldier.com. Please include your order confirmation number.

Store Outlet Information

We welcome you to visit our two outlet stores. Both stores are located near our headquarters, in the beautiful White Mountains of New Hampshire, and are open daily, year 'round.
We also invite you to visit our annual Summer Tent Sales held at our Distribution Center in Intervale, NH.