Customer Service

Shipping & Handling

Shipping/Handling is based on total dollars ordered, please see chart below for shipment within the U.S.A. and APO addresses. Items ordered together may not always ship together. However, you are only billed a one time shipping charge per order, billed with the first shipment.

Priority Shipping

ORDER TOTAL Estimated delivery 3 - 5 business days
$0 - $49.99 $8.95
$50 - $99.99 $12.95
$100.00 - $149.99 $15.95
$150.00 - $199.99 $17.95
$200.00 - $299.99 $19.95
Over $300.00 $21.95

Orders placed prior to 1pm EST, are normally processed the same day. In-stock items (not held), usually ship that day or the next, excluding weekends and holidays.

Ship To Multiple Addresses

Currently available only by Phone 1-800-375-6002 or Fax 1-603-356-6016. Ship to multiple addresses on the same order.

International Orders/Shipping

Actual shipping charges will be billed. Recipient is responsible for customs duty upon receipt of order. Please fax orders to 1-603-356-6016, or phone 1-603-356-7041.

Ordering & Payment Options

Order Online:

View both our Collections and when you see an item you like, select a size from the drop down and press the "add" button. Your shopping bag will show the number of items selected. Continue shopping. When you are finished, click on the Wooden Soldier shopping bag in the upper right hand corner, to view and confirm your selection. After making any changes, click on "Checkout" to finish.

Order by Phone:

Call 800-375-6002, Mon - Fri 9:00 am to 1:00 pm EST. We do not use outside services or recordings. Our friendly and knowledgeable on-site staff is here to assist you.

Order by Mail: send your order to

The Wooden Soldier
PO Box 800
North Conway, NH 03860
Attn: Order Dept.

Order by E-Mail:

You may email your order to, but please do not send us any credit card information via e-mail. Our Customer Service will contact you for this information.

Payment Options

We accept the following methods of payment:

  • Mastercard
  • Visa
  • American Express
  • Discover
  • Check (Mail Order only, please allow extra time to clear funds)
  • Money Order (mail order only)

Note: Items are charged to your credit card when they ship. The one time shipping/handling charge will appear on your first shipment only.

Returns & Exchanges

All sales final as of 11/12/19, no Returns or Exchanges accepted. For orders placed prior to this date, the terms below still apply.

If you wish to return your purchase, please return it promptly, in its original condition. Please fill in the reverse side of your packing slip labeled "Merchandise Return". Please note the reason for the return. It helps us uphold our quality standards. Tear off and attach the shipping label provided. Be sure to place the proper address facing out. Ship it prepaid and insured.

If using the Post Office send to:
The Wooden Soldier
PO Box 118
Intervale, NH 03845
Attn: Returns Dept.

If using UPS or Federal Express, send to:
The Wooden Soldier
24 Kearsarge Rd
North Conway, NH 03860
Attn: Returns Dept.

We will credit the original method of payment, excluding delivery charges. Refunds may take up to two billing cycles for the credit to appear on your monthly credit card statement. There will be no additional shipping charge for sending size exchanges back to you if shipped within the U.S.A.

Order Status

To check the status of an existing order, please call Customer Service at 1-800-375-6002 or email us at Please include your order confirmation number.

Store Outlet Information

We welcome you to visit our outlet store located near our headquarters, in the beautiful White Mountains of New Hampshire, and are open daily, year 'round.