Returns & Exchanges

All sales final as of 11/12/19, no Returns or Exchanges accepted. For orders placed prior to this date, the terms below still apply.

We have 30 day return policy. If you wish to return your purchase, please return it promptly, in its original condition. Please fill in the reverse side of your packing slip labeled "Merchandise Return". Please note the reason for the return. It helps us uphold our quality standards. Tear off and attach the shipping label provided. Be sure to place the proper address facing out. Ship it prepaid and insured.

If using the Post Office send to:
The Wooden Soldier
PO Box 118
Intervale, NH 03845
Attn: Returns Dept.

If using UPS or Federal Express, send to:
The Wooden Soldier
24 Kearsarge Rd
North Conway, NH 03860
Attn: Returns Dept.

We will credit the original method of payment, excluding delivery charges. Refunds may take up to two billing cycles for the credit to appear on your monthly credit card statement. There will be no additional shipping charge for sending size exchanges back to you if shipped within the U.S.A.